Manage Requirements
Assign owners, track progress and document how each service management requirement is implemented.
Cybersecurity / Global
ISO/IEC 20000 Compliance
Build reliable services around a structured management system.
ISO20000-1
Section 1 — About ISO/IEC 20000-1
Build reliable services around a structured management system.
ISO/IEC 20000-1:2018 is the international standard for establishing, implementing, maintaining and continually improving a Service Management System (SMS). It helps organizations manage the planning, design, transition, delivery and improvement of services in a consistent way while meeting customer and business requirements.
The standard brings service management into a structured lifecycle covering areas such as service planning, service relationships, supply and demand, service design and transition, service assurance, incident and request management, and continual improvement.
ISO/IEC 20000-1 is particularly valuable for organizations that want to improve service quality, demonstrate effective service management and provide greater assurance to customers. It can also support independent certification of the Service Management System.
Section 2 — ISO 20000-1 with Controllo
Turn service management requirements into a working compliance program.
Controllo brings your ISO 20000-1 requirements, controls, implementation, documents and audit activity into one connected workspace.
Organize Policies & Evidence
Keep policies, procedures and supporting evidence connected to the relevant controls, with predefined placeholders helping teams understand what documentation is expected.
Connect Risks & Controls
Link applicable operational and organizational risks to the controls designed to address them.
Find Gaps with Secura AI
Review implementation descriptions, policies, procedures and evidence against each requirement. Secura highlights potential gaps and provides detailed recommendations in seconds.
Reuse Related Work
See mappings with similar requirements across other frameworks, reducing repeated control and documentation effort.
Highlight
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Section 3 — Why Controllo for ISO 20000?
Keep your Service Management System ready as services evolve.
Save Compliance Time
Reduce manual tracking across requirements, owners and documentation.
Strengthen Traceability
Keep implementation, policies and evidence connected to the requirements they support.
Identify Gaps Earlier
Use Secura AI to highlight incomplete implementation or supporting documentation before formal assessment.
Support Continual Improvement
Maintain visibility into controls, risks, evidence and audit activity as your services and SMS change.
Simplify ISO 20000-1 with Controllo.
Manage service requirements, evidence, risks and certification readiness from one connected GRC platform.